Terms & Conditions

Terms & Conditions

Our undertaking to you...

We take a lot of pride in making ''CII Shop'' products the best that you can buy. We will only ship our products in tip top condition, but. if you have any concern or complaint about the product that arrives with you, we will deal with your query in a prompt and courteous manner. Please remember that our products are handmade in small quantities, so variation in colour, size, scent, texture and wrapping may be evident between batches or orders.

Allergies " important information

Our products are made from 100% natural ingredients. Our ingredients are listed on this website. Please note that we do use oils produced from tree nuts; we would advise any customer who suffers from tree nut allergies to seek medical advice before using our products.

Payments Terms

We process your payment through T/T (Bank Transfer) and PayPal. PayPal is a world leading Internet payment service provider. After placing your order, you will be directed to PayPal''s secure server where your card details will be processed. You can either use your own PayPal account or enter your payment card details as a PayPal guest. PayPal automatically encrypts sensitive information sent across the internet using SSL encryption technology. We do not process, or hold, any of your payment card details at CII Shop or on our servers.

Cancellations

Please contact us. We will ask you to safely return the goods at your own expense and we will then make a refund to you. If the goods are returned part used, incomplete or damaged, we reserve the right to make a pro-rata reduction in the refund offered.

Privacy

We are a small company and pride ourselves on protecting our customer's privacy. We will not sell, disclose or pass on, in any way, customer's email addresses, nor will we endlessly fill your in-box with pointless emails or your letter box with unwanted mail. If you place an order, we may contact you to clarify details and may, occasionally, email you with information about new products or special offers. If you would like to opt out of receiving emails from us, please let us know.